TQM in the Service Sector

TQM in the Service Sector

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The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities, etc. This book is about understanding TQM concepts and applications in the service sector.Acomplete customerservice surveyshould accomplish the following 1. Provide ... survey questionnaire design and howthe survey responses will be analyzed. ... For example, both shippers and carriers nowrealize thatto attract and retain business, they mustmeet increasingly stringent customer servicerequirements.

Title:TQM in the Service Sector
Author: R.P. Mohanty & R.R. Lakhe
Publisher:Jaico Publishing House - 2008-02-01

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