IM and SMS Reference Services for Libraries

IM and SMS Reference Services for Libraries

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This manual offers insightful information on the technological aspects of providing an SMS and IM service, as well as how to create a training programme for librarians and how to build an internship programme to expand the service.Two policies specific to providing IM/SMS reference that may be common to all are: View IM/SMS as just another point of contact: an IM or SMS transaction is similar to ... They should be able to successfully answer an IM and/or SMS question.

Title:IM and SMS Reference Services for Libraries
Author: Amanda Bielskas, Kathleen M. Dreyer
Publisher:American Library Association - 2012

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