Contemporary Human Resource Management

Contemporary Human Resource Management

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Providing critical and pragmatic coverage of contemporary ideas in human resource management, this text looks at some of the key issues and topics in the field.The danger here is that one common cause of failure generally in performance appraisal, that of requiring participants to fill in large quantities of paperwork, is being ignored. ... CUSTOMER APPRAISAL TQM and customer care programmes are now very widespread in both the private and public sectors in the UK. ... a range of surveillance techniques used by managers to sample the service encounter.

Title:Contemporary Human Resource Management
Author: Tom Redman, Adrian Wilkinson
Publisher:Pearson Education - 2008-12-01

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